ezebet Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "ezebet", "we", "us", or "our" refers to the ezebet online gaming platform, its operators, and affiliated entities.
• "User", "you", or "your" refers to any individual who accesses or uses ezebet services.
• "Account" means the personal gaming account registered by a user on the ezebet platform.
• "Services" refers to all online gaming products offered by ezebet, including casino games, live dealer games, sports betting, and togel (traditional Indonesian lottery games).
• "Deposit" means funds transferred by a user into their ezebet account for the purpose of wagering.
• "Withdrawal" means funds transferred from a user's ezebet account to their designated bank account or e-wallet.
• "Bonus" refers to promotional credits offered by ezebet subject to specific terms and wagering requirements.

2. Eligibility Requirements

By registering an account with ezebet, you represent and warrant that:

1. You are at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater.
2. You are a resident of Indonesia or a location where online gaming is not explicitly prohibited by local law.
3. You are legally capable of entering into binding contracts under applicable law.
4. All information you provide during registration and account verification is accurate, complete, and current.
5. You are not currently self-excluded from gambling activities with ezebet or any other gaming operator.
6. You are not acting on behalf of a third party or allowing others to use your account.
7. You have not previously had an ezebet account closed due to breach of these Terms.

3. Account Registration

3.1 Account Creation

To access ezebet services, you must register a personal account by providing accurate information including your full legal name, date of birth, residential address, email address, and mobile phone number. You may only register one account per person. Multiple accounts, duplicate accounts, or attempts to circumvent account restrictions are strictly prohibited.

3.2 Username and Password Security

You are solely responsible for maintaining the confidentiality of your account credentials. Choose a strong password combining uppercase and lowercase letters, numbers, and special characters. Never share your password with third parties. You must immediately notify ezebet support if you suspect unauthorized access to your account. You remain liable for all activities conducted through your account until you formally report a security breach.

3.3 Know Your Customer (KYC) Verification

ezebet is required by international gaming regulations and anti-money laundering standards to verify the identity of all users. Before processing your first withdrawal, you must complete KYC verification by uploading clear copies of your Indonesian KTP (national identity card) and a recent selfie photograph. Additional documentation such as proof of address (utility bill or bank statement dated within the last three months) may be requested. Verification typically completes within 2-4 business hours. Failure to complete KYC verification will result in withdrawal restrictions.

3.4 Account Suspension and Closure

ezebet reserves the right to suspend or permanently close any account if we reasonably believe you have violated these Terms, engaged in fraudulent activity, breached responsible gaming policies, or pose a security risk to our platform or other users. Reasons for account closure include but are not limited to: providing false information during registration, money laundering activity, collusion with other players, abusing bonuses or promotions, unauthorized account access, chargebacks, or underage gambling. Upon account closure, any remaining bonus funds or pending promotions will be forfeited, and real money balances will be returned to you after deduction of any amounts owed to ezebet.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

ezebet accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP (bank transfers), and OVO, DANA, GoPay, ShopeePay (e-wallets). Minimum deposit amounts are Rp 50,000 for bank transfers and Rp 20,000 for e-wallets. Maximum single deposit amounts vary by payment method and are displayed during the deposit process. All deposits must originate from an account registered in your own legal name. Third-party deposits are strictly prohibited and will be reversed.

4.2 Deposit Processing

Deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay typically process instantly. Deposits via CIMB Niaga, OCBC NISP, and ShopeePay typically process within 15 minutes. If your deposit does not appear in your ezebet account within the expected timeframe, contact our support team immediately with your transaction reference number. ezebet does not charge fees on deposits. However, your bank or e-wallet provider may impose their own transaction fees independent of ezebet.

4.3 Withdrawal Policy

You may request withdrawals to the same payment method used for deposits. Withdrawals to a different account or payment method require additional verification. Minimum withdrawal amount is Rp 100,000. Maximum withdrawal per transaction is Rp 50,000,000. Larger withdrawals can be split across multiple transactions. ezebet processes 94% of withdrawal requests within 15 minutes during business hours (8:00 AM - 10:00 PM WIB, Monday-Sunday). Withdrawals requested outside business hours are processed first thing the following morning. First-time withdrawals require completed KYC verification and may take 2-4 hours longer for security screening.

4.4 Anti-Money Laundering (AML) Compliance

ezebet maintains strict anti-money laundering policies in compliance with international standards. You must wager at least 100% of your deposited funds before requesting withdrawal. Deposits followed by immediate withdrawal requests without wagering activity will be flagged as suspicious and subject to investigation. ezebet reserves the right to request source of funds documentation for large deposits or unusual transaction patterns. We cooperate fully with law enforcement and financial crime investigation authorities.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses offered by ezebet are subject to specific terms and conditions outlined in the promotional offer. Bonus terms include minimum deposit requirements, wagering requirements (rollover), eligible games, maximum bet limits while using bonus funds, and validity periods. Carefully review each promotion's complete terms before opting in. Wagering requirements represent the total amount you must wager before bonus funds convert to withdrawable cash. For example, a Rp 1,000,000 bonus with 30x wagering requires Rp 30,000,000 in total wagers.

5.2 Game Contribution Rates

Not all games contribute equally toward meeting wagering requirements. Slots typically contribute 100% of wagered amounts. Live casino games such as blackjack, roulette, and baccarat contribute 10-20% depending on the specific game. Sports betting contributions vary by market and odds. Certain low-risk betting patterns (covering opposite outcomes) do not count toward wagering requirements and may result in bonus forfeiture. Full contribution rates are specified in each promotion's terms.

5.3 Bonus Abuse and Forfeiture

ezebet reserves the right to void bonuses and winnings derived from bonuses if we detect abuse, irregular play patterns, or violation of promotional terms. Prohibited activities include: creating multiple accounts to claim the same bonus multiple times, coordinated play among multiple users, exploiting software errors or loopholes, betting patterns designed solely to meet wagering requirements with minimal risk, exceeding maximum bet limits while using bonus funds. Upon detection of bonus abuse, ezebet will forfeit all bonus funds, void associated winnings, and may close your account.

6. Gaming Rules and Conduct

6.1 Fair Play and Game Integrity

All games offered by ezebet utilize certified Random Number Generator (RNG) technology or live dealer streaming to ensure fair and random outcomes. You agree to play games in good faith and in accordance with their published rules. Prohibited activities include: collusion with other players, use of automated betting software or bots, exploitation of software bugs or errors, reverse engineering of game code, any form of cheating or manipulation. ezebet monitors all gameplay for suspicious patterns and irregularities.

6.2 Sports Betting Rules

All sports bets are subject to ezebet's Sports Betting Rules, which form part of these Terms. Bets must be placed before the relevant market closes. Late bets or bets placed after an event has started (unless explicitly offered as in-play betting) will be voided. ezebet reserves the right to void bets if we have reason to believe the integrity of an event has been compromised (match-fixing, insider information). Settlement of sports bets follows official results as declared by the governing sports body. Disputes regarding sports bet outcomes are resolved according to our Dispute Resolution procedures.

6.3 Prohibited Use

You may not use ezebet services for any unlawful purpose or in any way that breaches these Terms. Specifically prohibited: money laundering, terrorism financing, fraud, impersonation of another person, harassment of other users or ezebet staff, introduction of viruses or malicious code, reverse engineering or attempting to compromise platform security, commercial use of ezebet content without authorization. Violation of prohibited use policies will result in immediate account closure and reporting to relevant authorities.

7. Responsible Gaming

ezebet is committed to promoting responsible gaming and preventing problem gambling. We provide comprehensive tools to help you maintain control over your gaming activity, including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, and self-exclusion options (24 hours, 7 days, 30 days, 6 months, or permanent). You can activate these tools at any time from your account dashboard. During self-exclusion periods, you cannot access your account, deposit funds, or place bets. If you feel gambling is becoming a problem, please contact our support team immediately for assistance. We can connect you with professional counseling resources and support organizations. For more information, visit our dedicated Responsible Gaming page.

8. Intellectual Property

All content on the ezebet platform, including text, graphics, logos, images, software, game titles, and trademarks, is the property of ezebet or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use ezebet services for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, republish, download, store, or transmit any content from ezebet without prior written consent. Game content is licensed from third-party providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, etc.) and remains their exclusive property.

9. Limitation of Liability

ezebet provides its services on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, ezebet disclaims all warranties regarding availability, reliability, functionality, or suitability for any particular purpose. ezebet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including loss of profits, revenue, data, or goodwill. Our total aggregate liability to you for any claims arising from these Terms or your use of ezebet services shall not exceed the amount you deposited into your account during the six months immediately preceding the claim. Some jurisdictions do not allow limitation of certain warranties or liabilities; in such cases, the above limitations apply to the fullest extent permitted by law. This limitation of liability does not affect your statutory rights as a consumer under Indonesian consumer protection law.

10. Dispute Resolution

If you have a complaint or dispute regarding ezebet services, please contact our customer support team first via live chat, email, or WhatsApp. We are committed to resolving all issues fairly and promptly. Most disputes can be resolved informally through our support channels. If your complaint cannot be resolved through customer support, you may escalate the matter by submitting a formal written complaint to our disputes department via email. Include your account username, a detailed description of the issue, relevant dates and transaction references, and any supporting documentation. We will investigate your complaint and respond within 14 business days. If you remain unsatisfied with our resolution, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Both parties agree to make good faith efforts to resolve disputes through mediation or arbitration before pursuing formal legal action. This dispute resolution process does not limit your statutory rights under Indonesian law.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which ezebet is licensed to operate. Any disputes arising from these Terms that cannot be resolved through our dispute resolution procedures shall be subject to the exclusive jurisdiction of the courts in that licensing jurisdiction. However, ezebet respects your statutory rights under Indonesian consumer protection laws. If you are a consumer resident in Indonesia, nothing in these Terms affects your rights under mandatory Indonesian consumer protection legislation. In the event of conflict between these Terms and mandatory Indonesian consumer law, the mandatory consumer law provisions shall prevail to the extent of the inconsistency.

12. Changes to Terms and Conditions

ezebet reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to registered users via email notification and prominent display on the ezebet website. The "Last Updated" date at the top of this document indicates when these Terms were last revised. Your continued use of ezebet services following notification of changes constitutes your acceptance of the modified Terms. If you do not agree with any changes, you must immediately cease using ezebet services and may close your account. We recommend reviewing these Terms periodically to stay informed of any updates. Significant changes affecting your rights or obligations will be highlighted in change notifications.

13. Contact Information

If you have questions regarding these Terms and Conditions or any aspect of ezebet services, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the ezebet website
• Response Time: We aim to respond to all inquiries within 24 hours during business days