ezebet Privacy Policy

1. Introduction

Welcome to ezebet's Privacy Policy. This document explains our practices regarding the collection, use, storage, and protection of your personal information when you use ezebet's online gaming platform and services. ezebet is committed to protecting your privacy and handling your personal data with the highest standards of security and transparency in accordance with international data protection regulations and Indonesian privacy laws.

By creating an account and using ezebet services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must not use ezebet services. We recommend reading this Privacy Policy in conjunction with our Terms & Conditions for a complete understanding of our operational policies.

This Privacy Policy applies to all users of ezebet's platform, including visitors who browse our website without creating an account, registered users who maintain active accounts, and former users whose accounts have been closed. We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email notification to registered users.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an ezebet account, we collect the following personal information directly from you:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, residential address including street address, city, postal code, and province.
• Account Credentials: Username, password (stored in encrypted form only), and security questions/answers.
• Verification Documents: Government-issued identification (Indonesian KTP or equivalent passport), selfie photograph for identity verification, and proof of address documentation such as utility bills or bank statements dated within the last three months.
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), account number, and account holder name. E-wallet information including OVO, DANA, GoPay, or ShopeePay account identifiers.
• Communication Data: Correspondence with our customer support team via live chat, email, WhatsApp, or Telegram, including your inquiries, complaints, feedback, and our responses.

2.2 Information We Collect Automatically

When you access and use ezebet services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider, geographic location (country, city level only based on IP address), time zone setting, and connection timestamps.
• Usage Analytics: Pages visited, features accessed, games played, bet amounts and outcomes, session duration, click patterns, navigation paths through the platform, and referral sources.
• Transaction History: Complete record of all deposits, withdrawals, bets placed, wins/losses, bonus claims, and account balance changes with timestamps and transaction identifiers.
• Technical Logs: Error messages, system performance data, crash reports, and debugging information necessary for platform maintenance and improvement.

2.3 Information From Third Parties

ezebet may receive limited information about you from third-party sources including payment processors (confirmation of successful deposits/withdrawals), identity verification services (validation of government-issued identification), fraud prevention agencies (risk assessment scores), and marketing partners (if you accessed ezebet through a referral link). We only work with reputable third parties who maintain equivalent data protection standards.

3. How We Use Your Information

ezebet collects and processes your personal information for the following specific, legitimate purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and secure your ezebet gaming account.
• Verify your identity and age to comply with 21+ legal requirements and prevent underage gambling.
• Process deposits and withdrawals to your designated bank accounts or e-wallets.
• Enable you to place bets on casino games, live dealer tables, sports betting markets, and togel lottery games.
• Track your gaming activity, transaction history, and account balance in real-time.
• Provide customer support and respond to your inquiries, complaints, and feedback.

3.2 Legal Compliance and Security

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations required by our international gaming license.
• Detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• Enforce our Terms & Conditions and maintain platform integrity.
• Respond to legal requests from law enforcement, regulatory authorities, and courts when legally obligated.
• Protect ezebet's rights, property, and safety as well as those of our users and the public.

3.3 Platform Improvement and Personalization

• Analyze usage patterns to improve platform functionality, user interface design, and game selection.
• Personalize your gaming experience by recommending games based on your preferences and playing history.
• Optimize platform performance, identify technical issues, and enhance security measures.
• Conduct market research and statistical analysis to better understand user needs and preferences.

3.4 Marketing and Communications

• Send you promotional offers, bonus notifications, and special event announcements via email, SMS, or push notifications (only if you have opted in to receive marketing communications).
• Inform you about important account updates, policy changes, security alerts, and service maintenance schedules.
• Invite you to participate in VIP loyalty programs, tournaments, and exclusive promotions based on your gaming activity level.

4. Data Sharing and Disclosure

ezebet respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist with platform operations, including payment processors (to facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay), identity verification services (to validate KYC documents), game content providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming), fraud prevention and security services, customer support software platforms, data analytics providers, and marketing automation tools. These service providers have access to your personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security equivalent to our standards.

4.2 Legal Obligations and Protection of Rights

ezebet may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to comply with legal processes (subpoenas, court orders, regulatory investigations), enforce our Terms & Conditions, protect against fraud or security threats, safeguard ezebet's rights and property, protect the personal safety of users or the public, or cooperate with law enforcement and anti-money laundering investigations.

4.3 Business Transfers

In the event ezebet is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization as part of the business assets. You will be notified via email and prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

ezebet may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you individually. This includes statistical reports about user demographics, gaming preferences, platform usage trends, and market research insights shared with business partners or published in industry reports.

5. Data Security Measures

ezebet employs industry-leading security technologies and organizational practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• Encryption: All data transmitted between your device and ezebet servers is protected by 256-bit SSL/TLS encryption, the same security standard used by major banks.
• Secure Storage: Personal information stored in our databases is encrypted at rest using AES-256 encryption algorithms. Password credentials are hashed using industry-standard bcrypt algorithms and never stored in plain text.
• Firewalls and Intrusion Detection: Multi-layered firewall protection and real-time intrusion detection systems monitor for suspicious activity and unauthorized access attempts.
• Access Controls: Strict role-based access controls ensure that only authorized ezebet personnel can access personal information, and only to the extent necessary for their job functions.
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments of our systems at least quarterly.

5.2 Organizational Security Practices

• All ezebet employees with access to personal information undergo background checks and receive mandatory data protection training.
• Confidentiality agreements bind all staff members and service providers handling personal data.
• Incident response procedures are in place to quickly detect, contain, and remediate any security breaches.
• Regular backups of critical data are maintained in geographically separate secure locations.

5.3 Your Security Responsibilities

While ezebet implements robust security measures, you also play a crucial role in protecting your account. Choose a strong, unique password for your ezebet account and never share it with anyone. Enable two-factor authentication (2FA) if available. Log out of your account when using shared or public devices. Keep your registered email address and mobile phone number secure, as these are used for account recovery. Report any suspicious activity or unauthorized access to our support team immediately.

6. Data Retention

ezebet retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus six years following account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: All deposit, withdrawal, and betting records are retained for a minimum of seven years as required by gaming regulations and tax laws.
• Identity Verification Documents: KYC documents are retained for seven years following account closure to comply with regulatory requirements.
• Communication Records: Customer support interactions are retained for three years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your contact information is moved to a suppression list retained indefinitely to honor your opt-out preference.

After applicable retention periods expire, personal information is securely deleted or anonymized so it can no longer identify you individually. Backup copies are purged according to our standard backup rotation schedule.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether ezebet processes your personal information and obtain a copy of the personal data we hold about you. You can view most of your personal information directly in your account dashboard. For a comprehensive data access request, contact our Data Protection Officer via email.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update your contact information, password, and communication preferences directly in your account settings. For changes to identity information or financial details, contact our support team with supporting documentation.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, this right is limited by legal obligations requiring us to retain certain records (financial transactions, KYC documents) for regulatory compliance. Account closure does not automatically delete your personal information due to legal retention requirements.

7.4 Right to Restriction of Processing

You have the right to request that ezebet limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store your information but not actively process it except with your consent or for legal purposes.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another data controller where technically feasible. This right applies to information you provided to ezebet with your consent or for contract performance.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications via your account settings or by clicking unsubscribe links in our emails. You may also object to processing based on legitimate interests by contacting our Data Protection Officer.

7.7 Exercising Your Rights

To exercise any of these privacy rights, contact our Data Protection Officer via email at [email protected] with the subject line "Privacy Rights Request." Include your full name, username, and specific details of your request. We will respond within 30 days and may request additional information to verify your identity before processing certain requests. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

8. Cookies and Tracking Technologies

ezebet uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including session management, authentication, security features, and transaction processing. These cookies cannot be disabled without severely impacting your ability to use ezebet services.
• Performance Cookies: Collect anonymous information about how users interact with our platform, including pages visited, error messages encountered, and navigation patterns. This data helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences such as language selection, display settings, game filters, and previously viewed content to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant promotional content and measure advertising campaign effectiveness. These cookies are only activated if you consent to marketing communications.

8.2 Managing Cookies

Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of the ezebet platform. You can manage cookie preferences through your browser settings or by using our cookie consent tool accessible from the website footer.

9. International Data Transfers

ezebet operates internationally and may transfer your personal information to servers located outside Indonesia, including to countries where data protection laws may differ from Indonesian regulations. When we transfer personal information internationally, we implement appropriate safeguards to ensure your data receives equivalent protection, including standard contractual clauses approved by international data protection authorities, data processing agreements with service providers, and encryption during transit and storage. By using ezebet services, you consent to the transfer of your personal information to international locations necessary for platform operations.

10. Children's Privacy

ezebet services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. Our registration process requires date of birth verification, and KYC procedures verify age through government-issued identification before the first withdrawal. If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete that information, close the associated account, and forfeit any deposits or winnings. Parents or guardians who believe their child under 21 has provided information to ezebet should contact our support team immediately.

11. Changes to This Privacy Policy

ezebet reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes that significantly affect how we collect, use, or protect your personal information will be communicated to registered users via email notification at least 30 days before the changes take effect. Non-material changes such as clarifications or formatting updates may be implemented immediately with updated posting on our website. The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of ezebet services following notification of changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or ezebet's data protection practices, please contact us through the following channels:

• Data Protection Officer: [email protected]
• Live Chat: Available 24/7 on the ezebet platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal data protection complaints that cannot be resolved through our support channels, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.